Booking and Cancellation Policy

This section applies to DIY programs (Do It Yourself).

First of all, please don’t sign up if you are planning to get a refund, because I am certainly interested in spending my time coaching students who are 100% committed.

TRÈS IMPORTANT: It is not me who can guarantee the results of this program for you. We are a team, and I give you 100% commitment as well as resources. The person who has to guarantee the results is you: to take the information you receive from me and fly with it. After I invest my time and resources, it is you who turns them into gold.

So, I don’t give refunds. Why? Because I know that, if you actually DO the work, you’ll get exceptional results.

Because, at the time of your registration, I commit for life to your best progress in French, giving you lifetime access for questions and new resources, for as long as we support your particular program. This benefit is provided based on current availability and program policies.

If your program includes a 30-day money-back guarantee in our written agreement, you forfeit the bonuses as well as the money paid; it will be at our discretion to offer you equivalent products if:
– payments are not made on time, or
– you choose not to continue the program after the first 30 days.

IF YOU NEED A BREAK OR CAN’T CONTINUE AFTER THE FIRST 30 DAYS:
– You will receive all the video-lessons for your study
– You can come back after your hiatus, and continue where you left off

I do this because I am committed to building a community of French speaking people who get des résultats formidables. And we’d like you to be one of them!

All digital materials are non-refundable (e.g., video/audio files, PDFs, transcripts), as they can be easily copied. Please watch the Demo videos, before you decide to purchase.

Do you Need help accessing the members area or your modules? I am oh-so-happy to be available by email whenever you need us. Write at customersupport at j-ouellette.com

The J’Ouellette® community is growing and I have ways to access people around the globe who train with us. Can’t think of a better way to practice and boost your confidence.

You will have access to the Members’ Area, where I share regularly free resources for you.

Ask me a question, give me your challenge and I’ll take care of it right there and then. Even after you finish your program with us, you will receive video responses and articles in this section of the site, so you won’t ever need to search for them elsewhere.

This guarantee applies exclusively to DIY programs such as J’Ouellette® Club Oh, là-là and Pronunciation Cure, which do not include 1-on-1 sessions. For programs with 1-on-1 sessions, continuous adjustments are made based on client feedback, and this guarantee does not apply.

When we first discuss about your enrolment in my programs, I take my time to give you all the information you need in order to make your decision. A free assessment class is also available. A second (paid) class can also be an option.

In case you’re still not sure, I invite you to fully participate for 30 days, and if you feel that you didn’t make great progress, I will gladly refund 100% of your money. Please ask me about this option, during our initial conversations.

Remember that I require your completed homework from all modules accessed.

Wonder why? Because Practice makes Perfect. Always!

Traveling around or getting a new puppy? Don’t worry. You can’t “miss out” or “fall behind” because you get lifetime access to your modules, and you can learn at your own convenience. Remember – the training materials will be there whenever you need them.

Also, after you finish your programs with us, you will have access to Llyane in our VIP Facebook group, and she will create answers to your questions in the form of videos or articles.

Lifetime access is granted for program materials in the Members’ Area and continued support within the VIP Facebook group, contingent upon client engagement and active communication. Access is subject to current availability and program policies.

Tired of sitting through hour-long video training programs? I bet! That’s why every training video is between 15-20 minutes. I want you to learn, practice and put together a conversation as quickly as possible. No overwhelm or boredom.

You can download the files and practice on your iPod or in the car, then Llyane will guide your pronunciation, and understanding of grammar and phrase construction when you meet on Skype or on the phone.

You can also have the conversation sessions by phone, and I have a free phone conference number and access code for you if you prefer it this way.

When you refer me to your friends, and they become my students, I will give you up to 4 Free Classes! Use them in your ongoing learning program, as an assessment session, or just to get a taste of the way I do things.

Share your experience with me on the Testimonials Page, and I will give you yet another Free Class! This is for my existing students, and subject to your current availability or policies, but come on board and you’ll be one of them in no time 🙂

Click here to contact me and get all the answers to your burning questions.