Please check the Booking and Cancellation Policy pertaining to the program that you are interested in.

Booking

Please pre-pay for the appropriate number of hours at least one day in advance, in order to book your classes. Once registered, please contact me to set the schedule at a mutually convenient time. This guarantees the coach’s availability for the desired day and time. If the payment is not made, the class is considered canceled.

Refund

This section applies to Skype-only programs (Beginner, Intermediate or Advanced).

When you register for a Skype-only program (Beginner, Intermediate or Advanced) with me, I commit to having enough time available to serve you. That affects how many other clients I can take on.

Use the Skype hours the way you need them. Give me plenty of feedback regarding what type of help you need and how you would like to change the approach, and take charge: I will guide you to reach your goal. If you need a more structured program, then J’Ouellette® Intensif or J’Ouellette® Bilingual Express are for you.

For that reason, I don’t offer refunds. If you want to make sure my style is right for you, I suggest booking an hour to start. If you end up wanting a package, I’ll apply the fee for that hour towards the total price, if booked within a reasonable time (please check with me to find out if you qualify).

Cancellation

This section applies to ONE-OFF, occasional class cancellations from the Skype-only or in-person programs.

Full program cancellations are addressed in the REFUNDS and 100% SATISFACTION GUARANTEE sections.

  • Please E-mail your cancellation at least one day in advance and wait for the coach’s confirmation. If you didn’t receive an email confirmation from your coach, please call and leave a message.
  • The Skype-only programs are scheduled based on your request, once or more times a week (Example: if you booked 10 hours, to be used 2 times/week, your period booked is 5 weeks).

    I require 24 hours notice to cancel a session. Contact the coach directly if you must cancel a session. You are allowed up to two (2) make-up sessions per month, with proper notice. Make-up sessions must be held within 30 days and will not be credited or refunded, nor may they be used in lieu of regularly scheduled sessions. If your coach cancels the session and it cannot be made up, you will be credited for that session.

    There are no refunds for no-show or same-day cancellations.
  • If you are booking the hours on a monthly basis, you can make-up a cancelled class during that month, or else the class is forfeited. If you booked a 15-hour package, you can make-up a cancelled class within 15 weeks from the booking date.
  • After 3 (three) cancellations in a row, it is at the discretion of your coach to refund the balance of the fee already paid and, if the student wishes to continue, negotiations for a more appropriate product/service will take place.

    My existing students benefit from different discounts. To qualify as an existing student, you need continuity of your classes on a weekly basis.
  • If you are booking the classes on a monthly basis, and if/when you decide to discontinue coaching, I require fifteen (15) days notice. Such notice must be given in writing or by phone to the J’Ouellette® office (Skype ID “j-ouellette”). If proper notice is not given, you will be responsible for the next month’s contracted sessions.
  • 100% Satisfaction Guarantee, etc.

    What if you don’t like it, can you get your money back?

    satisfaction guarantee

    First of all, please don’t sign up if you are planning to get a refund, because I am certainly interested in spending my time coaching students who are 100% committed.

    TRÈS IMPORTANT: It is not me who can guarantee the results of this program for you. We are a team, and I give you 100% commitment as well as resources. The person who has to guarantee the results is you: to take the information you receive from me and fly with it. After I invest my time and resources, it is you who turns them into gold.

    So, I don’t give refunds. Why? Because I know that, if you actually DO the work, you’ll get exceptional results.

    Because, at the time of your registration, I commit for life to your best progress in French, giving you lifetime access for questions and new resources as well as the unheard of guarantee that your Skype classes never expire (when you are a J’Ouellette® Member). If in our written agreement, your program came with a 30-day money back guarantee, you forfeit these bonuses as well as the money paid, and it will be at my discretion to offer you the equivalent in products if:
    – payments are not made on time, AND
    – there is not enough time allotted to complete 4 Skype classes in the first 30 days, and complete homework, or
    – you decide not to continue the program after the first 30 days

    IF YOU NEED A BREAK OR CAN’T CONTINUE AFTER THE FIRST 30 DAYS:
    – You will receive all the video-lessons for your study
    – Your Skype classes never expire (if you are a J’Ouellette® Member), so you can come back after your hiatus, and continue where you left off

    I do this because I am committed to building a community of French speaking people who get des résultats formidables. And we’d like you to be one of them!

    Digital Products (video/audio files and transcripts)

    I do not offer refunds for digital products, as they can be easily copied. Please watch the Demo videos, before you decide to purchase.

    Outstanding Customer Service

    Do you Need help accessing the members area or your modules? I am oh-so-happy to be available by email whenever you need us. Write at customerservice@j-ouellette.com

    Global Members Community

    The J’Ouellette® community is growing and I have ways to access people around the globe who train with us. Can’t think of a better way to practice and boost your confidence.

    You will have access to the Members’ Area, where I share regularly free resources for you.

    Ask me a question, give me your challenge and I’ll take care of it right there and then. Even after you finish your program with us, you will receive video responses and articles in this section of the site, so you won’t ever need to search for them elsewhere.

    Risk Free 100% Guarantee

    When we first discuss about your enrolment in my programs, I take my time to give you all the information you need in order to make your decision. A free assessment class is also available. A second (paid) class can also be an option.

    In case you’re still not sure, I invite you to fully participate in J’Ouellette® Intensif or J’Ouellette® Extensif for 30 days, and if you feel that you didn’t make great progress, I will gladly refund 100% of your money. Please ask me about this option, during our initial conversations.

    Remember that I require your completed homework from all modules accessed, and no class cancellations (minimum one Skype class/week).

    Wonder why? Because Practice makes Perfect. Always!

    Lifetime Access

    Traveling around or getting a new puppy? Don’t worry. You can’t “miss out” or “fall behind” because you get lifetime access to your modules, and you can learn at your own convenience. Remember – the training materials will be there whenever you need them.

    Also, after you finish your programs with us, you will have access to Llyane and she will create answers to your questions in the form of videos or articles, which you will find in the exclusive Facebook groups.

    Lifetime access means that Llyane commits to support your learning and practice without limitation in time after you graduate.

    Grab & Go Training

    Tired of sitting through hour-long video training programs? I bet! That’s why every training video is between 15-20 minutes. I want you to learn, practice and put together a conversation as quickly as possible. No overwhelm or boredom.

    You can download the files and practice on your iPod or in the car, then Llyane will guide your pronunciation, and understanding of grammar and phrase construction when you meet on Skype or on the phone.

    You can also have the conversation sessions by phone, and I have a free phone conference number and access code for you if you prefer it this way.

    Build your Credits for Free Classes

    When you refer me to your friends, and they become my students, I will give you up to 4 Free Classes! Use them in your ongoing learning program, as an assessment session, or just to get a taste of the way I do things.

    Share your experience with me on the Testimonials Page, and I will give you yet another Free Class! This is for my existing students, but come on board and you’ll be one of them in no time 🙂

    Still Wondering if J’Ouellette® Intensif is Right For You?

    Click here to contact me and get all the answers to your burning questions.

    P.S.
    Please visit the Booking and Cancellation Policy page often.
    Updates to this page can be done without notice.